Refund policy
Returns and Exchanges
If there is a problem with your order and the error is on our behalf, we will correct this as soon as possible.
Please choose carefully as we do not offer a refund for change of mind, however we can exchange your order for another product. To be eligible for exchange due to change of mind, your item must be non-personalised, unused, in original packaging and in the new condition which you received it.
Canceling Orders
We do not offer cancellation on orders, we can offer you a store credit for the value of your order should you wish to cancel your order after placing it.
However, if your order is personalised and is already in production, we are unable to cancel, refund or provide a store credit.
Damaged + Missing Orders
We take a great deal of care to ensure that your package arrives safely. Australia Post does request that any damaged items are taken to your local post office for assessment, however please contact us with any breakages including images of the product in it's original packaging, as a replacement may be organised.
Australia Post will need to investigate any stolen/missing items. Please ensure you lodge a request via their website to find your item and also contact us to let us know.
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